Setup and Support
Tailored Solutions for Every Event
At In The Room, we understand that every event has unique needs, which is why we offer flexible Setup and Support options to ensure your event runs smoothly—whether you’re managing it yourself or want hands-on assistance from our expert team. From virtual support to full on-site event management, we provide everything you need for a seamless experience, tailored to the scale and complexity of your event.
1. Plug-and-Play: Event in a Box with Virtual Support
For smaller events or teams looking for a do-it-yourself solution, our Event in a Box comes fully equipped and ready to go, requiring minimal setup:
- Easy Setup: Receive pre-configured hardware such as iPads, badge printers, and scanners—everything you need to manage check-ins and print badges on-site.
- Virtual Support: Our team offers remote support via phone, chat, or video to guide you through any issues, ensuring that everything is running smoothly. Whether it’s a question about setup or troubleshooting during the event, we’re just a click away.
- Perfect for Small to Mid-Sized Events: Ideal for events where on-site support isn’t necessary but professional registration and badge printing are still a priority.
2. White Glove Service: On-Site Setup and Management
For larger events or those requiring a more hands-off approach from your team, we offer our White Glove Service, where one of our experts will be on-site to handle every detail:
- Full On-Site Support: One of our experienced team members will attend your event, manage the entire check-in setup, and ensure everything runs flawlessly.
- End-to-End Service: From registration to badge printing, and even troubleshooting, we take care of the technology so you can focus on your attendees and event content.
- Customized Experience: We tailor our services to your event’s specific needs, ensuring that all aspects of attendee management are seamless and stress-free.
3. Full-Service RFID Events: Dedicated Team with Founder-Level Support
For large-scale, high-stakes events that require RFID tracking and comprehensive attendee engagement, we offer Full-Service RFID Events with an entire team on-site:
- On-Site RFID Experts: Our dedicated team will manage the complete RFID setup, from registration to real-time tracking, ensuring flawless execution.
- Strategic Event Support: Not only do we manage the technology, but we also work with you on event strategy—helping you make data-driven decisions based on real-time attendee behavior and engagement insights.
- Founder-Level Involvement: For our most exclusive events, one of the founders of In The Room will be on-site to provide hands-on guidance and ensure that your event benefits from the highest level of expertise and support.
- Perfect for Large Conferences, Masterminds, and VIP Experiences: Ideal for events where real-time data and attendee engagement are critical to success, and where personalized, expert support is a must.
Why Choose In The Room for Setup and Support?
- Flexible Options: From virtual guidance to full on-site support, we offer a solution tailored to your event’s needs.
- Expert Assistance: Whether you opt for plug-and-play or full-service, our experienced team ensures your event technology is managed efficiently and professionally.
- Scalable Solutions: No matter the size or complexity of your event, we have the resources and expertise to ensure it runs smoothly—from small seminars to large-scale RFID-powered conferences.
With In The Room’s Setup and Support Services, you can rest assured that every aspect of your event, from registration to attendee tracking, is expertly managed. Choose the level of support that fits your needs and let us help you create an exceptional event experience.
Setup and Support – FAQs
1. What Setup and Support options does In The Room offer?
We provide a variety of Setup and Support options tailored to meet the unique needs of your event. These include:
- Plug-and-Play Event in a Box: Ideal for smaller events, this package provides all the necessary equipment pre-configured for easy setup, along with virtual support.
- White Glove Service: For larger events, we send an on-site expert to handle everything from setup to ongoing support during the event.
- Full-Service RFID Solutions: Our team manages registration, real-time tracking, and overall event strategy, with one of our founders often attending to ensure everything runs smoothly.
2. How does the Plug-and-Play Event in a Box work?
Our Event in a Box is perfect for smaller events and is designed for simplicity:
- Pre-configured hardware: The kit includes iPads, badge printers, and all necessary equipment, pre-configured for your event.
- Easy setup: Just plug in the hardware, follow a few steps, and your event is ready to go.
- Virtual support: If you need help during the event, our team is available remotely to assist with any issues.
3. What is the White Glove Service?
Our White Glove Service offers a fully managed experience for larger or more complex events:
- On-site expert: We provide a dedicated event manager who handles the entire setup process and supports your team throughout the event.
- Seamless execution: Our expert ensures all systems, including check-in, badge printing, and attendee tracking, are functioning perfectly.
- Customized support: The service can be tailored to meet your specific event needs, ensuring a smooth, worry-free experience for organizers and attendees.
4. What is included in the Full-Service RFID Solution?
For events utilizing our RFID technology, the Full-Service RFID Solution includes:
- Comprehensive setup: Our team manages the setup of all RFID equipment and ensures it’s working flawlessly throughout the event.
- On-site staff: We send a team of experts, including one of our founders, to assist with registration, attendee tracking, and event strategy.
- Real-time support: Our team monitors the event in real time to address any technical issues and ensure everything runs smoothly from start to finish.
5. What kind of support can I expect for smaller events?
For smaller events, our Plug-and-Play Event in a Box solution includes:
- Remote support: Our virtual support team is available during the event to troubleshoot any problems and guide you through the setup and operation of the system.
- Simple, easy-to-use equipment: The provided hardware and software are designed for ease of use, so you don’t need technical expertise to get started.
6. How does virtual support work?
If you’re using our virtual support services, you can:
- Contact our team remotely: Whether it’s through email, phone, or live chat, our support team is ready to assist you.
- Resolve issues quickly: Our experts can guide you through solutions to common issues, like software troubleshooting or hardware setup.
7. Can I upgrade from virtual support to on-site support if needed?
Yes! If you anticipate that your event will require more hands-on assistance, you can upgrade to our White Glove Service or Full-Service RFID Solution. Just let us know in advance, and we can adjust your package to provide the appropriate level of support.
8. What kind of training do you offer for event staff?
We provide comprehensive training to ensure your event staff are comfortable using our technology:
- Pre-event training: We offer tutorials and guides to help your team understand the system and equipment before the event starts.
- On-site training: For clients using our White Glove or RFID services, we provide on-the-ground training for staff during setup.
- Ongoing support: Even during the event, our team is available to provide guidance or answer any questions your staff may have.
9. What should I expect if I choose the White Glove Service for my event?
With the White Glove Service, you can expect:
- A dedicated on-site expert: We’ll send a specialist to manage setup and provide ongoing support throughout the event.
- Comprehensive event management: From managing check-ins to troubleshooting technical issues, our team handles all the details so you don’t have to.
- Seamless integration: Whether it’s RFID tracking, badge printing, or attendee check-ins, everything will be set up to run smoothly and efficiently.
10. Can the Setup and Support services be customized for my event?
Absolutely! We offer flexible support options that can be customized to meet your specific event needs:
- Tailored solutions: Whether you need minimal support or full-scale management, we can adjust our services to match your event size, complexity, and budget.
- On-site or virtual options: Choose the level of support that works best for your event, whether that’s remote assistance or having our team on the ground.
11. How does In The Room ensure a smooth setup?
We ensure a smooth setup by:
- Pre-configuring hardware and software: For our Event in a Box solution, all equipment is pre-configured for easy installation and immediate use.
- On-site or virtual support: Whether you choose virtual or on-site assistance, our team will be available to guide you through every step of the setup process.
- Real-time monitoring: For larger events using RFID or White Glove services, we monitor the system in real time to resolve any potential issues before they impact the event.
12. What happens if I encounter technical issues during the event?
If any technical issues arise during the event, you can:
- Contact our support team immediately: Our virtual or on-site support teams are ready to troubleshoot any problems, whether remotely or in person.
- Resolve issues quickly: Most problems can be addressed and resolved within minutes, ensuring that your event continues without disruption.